Fair, clear, and simple

You may cancel your booking free of charge up to 24 hours before the scheduled visit start time. Cancellations made within this window will not affect your voucher or payment.

Cancellations made less than 24 hours before the scheduled visit may result in: (1) the voucher being marked as used, or (2) a late cancellation fee equivalent to 1 hour of service at the standard rate. This policy exists to fairly compensate helpers who have reserved time for your visit.

If you are not present at the scheduled visit time and have not contacted us to cancel or reschedule, the booking will be treated as a no-show. No-shows result in the voucher being considered used and no refund or rescheduling credit will be applied.

You may reschedule your booking free of charge up to 24 hours before your visit. Rescheduling requests made with less than 24 hours' notice are subject to helper availability and may not always be possible. To reschedule, contact our support team or use your booking dashboard.

Campaign vouchers are subject to their own validity periods. Expired vouchers cannot be redeemed, extended, or transferred. If your voucher expires due to inaction on your part, a refund or replacement is not guaranteed. We encourage you to use your campaign booking promptly after receiving your voucher.