Booking Policy

Clear expectations,
simple bookings

Our booking policy is designed to keep things fair, transparent, and easy to understand — for you and our helpers.

Important: By completing a booking on PlejePartner, you agree to the terms outlined in this policy. If you have any questions, please contact our support team before confirming.

Booking Requirements

  • Valid contact details required. You must provide a valid email address and phone number to complete a booking. This ensures we can confirm, update, or reschedule your visit.
  • Voucher required for campaign bookings. Campaign and promotional bookings require a valid voucher code at checkout. Vouchers are one-time use unless otherwise specified.
  • Age and eligibility. Bookings must be made by an adult (18+). Services are available to eligible individuals within our active service areas.

Service Scope

  • Non-medical support only. PlejePartner companions provide non-clinical assistance including companionship, light housekeeping, errands, meal preparation, and transportation. Medical procedures are not offered.
  • Services vary by booking type. The scope of your visit depends on the service selected during booking (e.g. Companion Care, Housekeeping, Tech Help).
  • Safety first. Our helpers are trained to prioritise the safety and comfort of every client. Any concerns observed during a visit will be reported to our coordination team.

Scheduling

  • Advance booking recommended. We strongly recommend booking at least 24–48 hours before your desired visit time to ensure availability.
  • Subject to availability. All bookings are subject to helper and time-slot availability in your area. Campaign bookings may have limited availability.
  • Confirmation by email. You will receive a booking confirmation via email once your visit is confirmed. Please check your spam folder if you don't see it.

Helper Assignment

  • PlejePartner may assign the best available helper. For platform-assigned bookings, our system matches you based on your location, service needs, and helper availability.
  • Selection may be limited for campaign bookings. Campaign bookings use a curated pool of pre-approved helpers. You may not have the option to choose a specific helper.
  • Helper continuity. Where possible, we aim to match returning clients with the same helper to build trust and consistency.

Ready to book?

Trusted helpers, simple booking, no surprises.